Refund policy

Returns & Refunds

We want you to love your Nexo purchase — but if something’s not right, we’re here to help.

📅 60-Day Return Policy

You have 60 days from receiving your order to request a return.

Return requirements:

• The item must be unused, in original condition, and in its original packaging

• Must include tags and proof of purchase

💸 Full Refund — No Questions Asked

If you return your item within 60 days, you’ll receive a full refund — including the original shipping costs.
No questions. No stress.

📦 How to Start a Return

Send us an email at nexolab.info@gmail.com

Once approved, you’ll receive:

• A return shipping label

• Detailed instructions on how to send back your package

Please do not send anything back without contacting us first — unfortunately, we cannot accept it otherwise.

❓ Questions?

We’re always here for you.
Just write to nexolab.info@gmail.com.